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We offer FREE delivery on all orders over £20 and Free Shipping on your returns. We use Royal Mail and UK Mail for shipping, depending on the orders size and weight. Your courier will be chosen depending on the order and destination, unless the option is there for you to choose.
In the rare case that a shipping cost has been added to a specific item this will be due to its weight or size being too large and restricting us from the free postage rule.
At the checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some items may offer only one shipping method.) Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order. You have the option to update your delivery choice after you have finished a purchase, but you will need to contact us ASAP as the orders are processed very quickly.
All instock orders are shipped same day if ordered before 3pm on a business day unless otherwise stated. UK orders are usually received within 1-2 business days.
If they are not with you within 2-3 days, then we expect they have been delayed by the courier and will be with you shortly.
UK orders should take no longer than 10 days.
If the parcel takes longer than the time we suggest to reach your destination then we recommend checking at your local mail sorting office. 9 times out 10 the parcel is at the depot with the postman not leaving you a note on the failed delivery. Failing this please get in contact with us and we will find out where the error has occured and report the problem to the courier.
Orders going to Europe and international orders usually take between 5-10 days, orders should take no longer than 20 days.depending on destinations and couriers. We use Royal Mail for international shipping. Services include, International Airmail, International Signed For and Airsure. Again the Free Postage rule will apply to all orders over £20. We may use other couriers for exceptions relating to weight, size or destination. Shipping to the rest of the world currently includes a postage charge that will be suited to the items weight, size and distance travelled.
Every bike we sell has a full safety check and inspection before it is shipped. Once receipt of a bicycle purchased from us there are a short set of instructions to follow to finish off the bike. This usually includes attaching the handlebars and pedals only.
You can return any item within 12 MONTHS of receipt for a full refund of that item or to exchange it for a different size or colour. We also offer free returns for UK purchases using our return form.
Free returns from countries outside of the UK cannot be offered and free returns can only be offering using the returns label supplied. We cannot refund private returns.
This is to insure a NO RISK purchase and 100% Satisfactory Guarantee for every purchase you make.
Please note that in the interests of hygiene, some items cannot be returned if opened, unless they have remained in their original wrapping or are faulty.
For more infomation on Returns Click Here.